Mr Appliance in Melbourne, FL

Reviews about Mr Appliance

• ★ ☆ ☆ ☆ ☆

  February 22, 2020, by Bruce Babcock
  Terrible client service. New stove top purchase from Lowes, which was faulty. First two appointments went OK except they brought a broken replacement part on second visit and had to reschedule. Hell began on the third appointment. I called them after a no show and was advised they had re-scheduled as they had ordered the wrong part. They forgot to inform me. Reschedule was for 8-10 time slot 2 days later. At 10:15 I called and they apologized that their system "somehow" screwed up and forgot to schedule me and so they would be there between 1:30-3:30 same day. I called again at 4 and was advised they did not know where technician was but certainly he was on the way and they would call me back when they got him. No call. I called again at 5 and was informed that he absolutely was coming and I should cancel my evening plans to be there. At 6 I called and got a new person who said they had no idea about my case but would have someone call me. No call. Waited until 7:15 then gave up. Called them next morning (as I had not been called even once through this BTW) and was advised that the technician had checked his truck for the part before coming and did not have the necessary part and so didn't come - no one called me. Currently waiting for the "senior manager" to come out and make the fix in the 9:30-11:30 time slot. Visit went smoothly and on time, and issue appears to have been resolved at last. Strongly suggest that Mr. Appliance upgrade client service standards!