Verizon Authorized Retailer, TCC in Melbourne, FL Closed now

Reviews about Verizon Authorized Retailer, TCC

• ★ ★ ★ ★ ★

  August 07, 2020, by Cathi Baugh-Soares
  New to the area, we went to the Verizon store in Melbourne on 192. We received less ththg acceptable quality of service, leaving us more confused, with no assistance or answers to the issues that led us there for help in the first place. Experiencing the same problems on the majority of our lines. We left very unhappy and more confused wanting to change carriers with the same phones we went in for help with . My daughter remembered that there was a Verizon store in the Melbourne Square Mall so we went there and received top notch service from their whole team. During the process of assisting and educating my daughter, since I suffer from memory loss/impairment they had actually been actively listening to what we were having issues with and provided resources that we had access to from Verizon and Samsung that would help us with more than we knew existed for FREE. They went above and beond, know we know what being part of "The Verizon Family" is all about and my daughter was able to experience first hand the difference between the two stores. That was a valuable learning opportunity for her, paying for a service and being able experience the difference between two very close stores, less than a mile apart showed her how actively listening is important to the customer and for up selling products that will assist us and cushion their well deserved paychecks. Having voice recognition availability, a bluetooth headset, bluetooth car communicator has made communicating with others a lot easier. With my multiple health issues, one of which is rheumatoid arthritis, makes everything I do challenging, it has limited life from not being able to use my hands to write/type and having "a family member" be able to recognize and suggest equipment can't be replaced. The customer service was exceptional,they worked as a team, my daughter and I got to work with three of the stores employees, Alicia (?), Vee, and the store manager, Joesph. He seems to not have to micromanage and is an excellent example of what a team leader is all about. Kudos to all three of them, the dream team. I know money is tight first hand but the difficult issue I brought into them and the way they included us throughout the process, starting with problem resolution and completion completely satisfied me and provided service recovery for the lack of customer service at the 192/New Haven store. Many thousand thanks! I will never chat online with a representative, go to another store. I'm loyal, and believe there was a reason. You deserve bonuses and raìses, wish I could personally do it. You 3 should be responsible for hiring and training all new hires. You've set the bar higher than I ever expected or experienced!